com account. QuickStart, set up and connections. I posted this question as evertime I try and search for a solution it says contact your internet provider. @slicendice73 The email account is in a 'limbo' state which suggests that it has been partially deleted. Forgotten your login details? Keep me signed in. com email has been hacked and I'm no longer with Virgin Media & can't login in Email Friday; Need help with VM email client, for Family emails, on Firefox. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email. If you find yourself unable to log into your email account, please perform a full virus scan on all. And I don’t get access to my emails anymore and most of them are. Why can’t I log into my Ntlworld email?She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email account on her Google phone as it keeps asking ‘correct credentials needed - enter credentials for *@ntlworld. if you say yes, nothing happens and you have no way of by passing it, Either. com" but try both options. Hi i still use my ntlworld email address. I can neither send or receive emails. ipad (iPadOS 16. I can send email from these android devices but not receive. The fact that you mention the account number suggests to me that you don't have a current VM broadband account. hi Megan i have taken screenshots i'm trying to login with the primary email, i'm not sure if i'm using the right password because even though this email address works in my client its stored in the clients password manager. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. ). Options. My virginmedia email transfered no problem. Dad has no idea what his password is! On the View tab, select View settings. - opens in new window or tab. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. " - using pop3. Sign in to My Virgin Media using your current details. Is there a way of getting a notification sound when an e mail arrives in the inbox. on 23-05-2023 11:30. on 05-08-2023 09:08. This does not alter the underlying VM email address, just the way you sign into the My VM account for the email address concerned and to VM webmail. . It is an ntlworld account which I have had for years and am missing out on my emails. webmail - mail is accessible . My Facebook account was hacked yesterday using my ntlworld email address. com) email servers you should update the server settings to use the virginmedia. Password: Password. Virgin Media is having issues with its email service, with thousands of customers unable to access their accounts. However your VM email address itself will not be changed. I'm not massively technical so I am stumped on this. BT ID or Email address. There are different fixes to your problem, and here is a full list: Check internet connection. However, VM continues to support the existing email accounts of VM broadband customers. Can you please confirm when the email account was last accessed and if you have an active Virgin Media. All Rights ReservedReset your password. Help > Create new Email address >. We have now restored the ability to send and receive emails for all affected accounts. I've searched the forum but unfortunately haven't been able to find the answer. So i need someone to migrate just the email account to my new account. i just want to access my original ntlworld email account via outlook. Reply. Networking and WiFi. . I went to "forgotten password", filled in my ntlworld. Create a password that's a brand new and secure and has never been used on this account before. Last week I was unable to login to my email account and still can't login. uk" and the account was blocked while I was sending them). uk. Second ntlworld email problems JaneG1. in Email yesterday; No Access to NTLWORLD. com email address with outlook is still not - 5348769 Browse Virgin Media Virgin Media Community To confirm I log into my virgin media account with my yahoo email address. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). com. com account has suddenly stopped working. I still have an active Virgin Media account and nothing has changed that I'm aware of, but a couple of days ago I started getting authentication errors when trying to access email ("Your email server rejected your login. Now I'm not receiving emails. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. Our current account is in my husbands name. That is all there is to it. Since yesterday afternoon I can’t. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. comblueyonder. com email address in the window that opens, and click on the "Next" button. Hello chrisgallagher. If you are still a customer then call Tech Support and they will help you get access to your email account. Unfortunately VM are not very good at doing this and so the address can persist for much longer before eventually being culled. Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account. What I do is have GMail pull email from my other accounts into GMail. Update 2 (June 22, 2023) 04:41 pm (IST): The Virgin Media support team confirmed that the issue has finally been resolved. I do however still have my ntlworld email account. So that part should now say something like " [email protected] emails stopped downloading on my Macbook, sometimes they arrive in the inbox then immediately disappear but most of the time they dont arrive, I have checked my webmail and they are not there either. com (NTL World: Virgin Media Mail) account, so you can connect to your emails from your desktop email program or your mobile mail app. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. ntlworld,com (or pop3. com, @ntlworld. I haven't yet had the opportunity to progress any further at the moment as both me and my wife have been smitten with the dreaded Covid virus, my wife has also been in hospital with diabitis, the kitchen freezer baled out (we have just bought a replacement) and, to cap it. I've sent you over a private message so I can do my best to help - although, I will need to speak with the named account holder of which the email address was attached to in order to assist. Access your bills, diagnose faults and manage. com. Just so some may see this, it seems mine works better for my second account if I log in from mail. Enter your full ntlworld. BT. com Outgoing Server: smtp. Contacted Virgin by phone and got it unblocked. The only way it would go to the Outlook. ukntlworld. Here is what some Virgin Media users who are unable to sign in to their email accounts have to say about the problem. i put this password in years ago, anyway it won't let me reset the password. Go to Family & other users. not my email account password. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. To confirm, can you log into your secondary email account? ^Martin. but I was a customer of ntlworld and then virgin media for years and years and I’m not now. For help with your TV or Phone and for Broadband Technical Support: Call Product Support/Faults on 151 from your Virgin Media Phone. If you're looking to access your TV, broadband and phone account including your email, sign in here. 9. But as I've not been a customer for years I cannot log into Virgin Media account anymore and the service team cannot help me delete the account. @msmj Each email address has it's own My Virgin Media account so you need to make sure that you sign in with the problem email address which may not be your primary username. I can’t get into my ntlworld account. I believe that she needs a new/valid password linked to her ntlworld email address so. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). If it happens to be a secondary account then warnings about the TV control and connect apps are not relevant as only the primary email account can access such apps. Ntlworld email has bee hacked. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. 2) - mail is accessible using Apple mail. When you click on the purple "Change email address box" and it takes you back to the screen you started they are expecting you to click on the "Edit" to the right of your email address. When I put in my password it tells me either the email address or password are wrong. I've checked 'Sync' and on my mobile for the ntl account and. Newbie poster here. A steady stream of over 800 reports were submitted to the website Downdetector since 08:00 BST Tuesday. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page;. I have forgotten my password for NTL World email account. 14 kudos Orphan Email accounts IntroductionThis information applies to all four Virgin Media Email domains. The operator’s official fault. - sent to my important secondary email account: Hi, Further to my email to you over the weekend, I wanted to provide you with a fuller update and clarity on your Virgin Media email service. Why can’t I log into my Ntlworld email? Re: Can’t login to ntlworld email If the address in question is not the primary one for the account try: go to My Virgin Media > My Profile > Manage accounts. My Ntlworld email is still in use and they have the password to the account, I haven't been customers of VM for a few years, but my ntlworld email account wasn't deleted/deactivated. It does not recognise my email when I try to login. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. on 02-07-2023 20:26. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. ntlworld. Options. . com. Then click on the " Account settings " tab and then the " Account details " tab. You’ll find these details on your bill or welcome email. com not the normal VM login (which the email button no longer works for and quick link has gone entirely), and each email account now needs its own. This worked and gave me a new auto generated password which works fine with my gmail email app. Virgin Media Email - How to manage my email account Can’t access ntlworld email account in Email Sunday; Account hacked in Email Friday; credential or authentication info does not work & failed decrypting the password in Email 2 weeks ago; Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago In response to Adri_G. To logout of your Gmail account on other devices on your iPhone, you need to open the Gmail app. Enter your full ntlworld. virgin. Options. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. NikTheGeek. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. It's a @ntlworld. When i try and use my iPhone to access virgin mail, via web mail, it gives a pop up , do you wish to download appsuite. I am trying to log into my email account via another route in case my mobile has been cloned. 0 Kudos Reply. champions@theguardian. if you have set the mail app password you must have specified a non VM email address as the VM username. 2. Networking and WiFi. Select Accounts > Email accounts. Your info is private and. all my folders have disappeared. Mark as New; Bookmark. However, VM continues to support the existing email accounts of VM broadband customers. For sometime now, VM have been. Following all the advice removing the account it won’t let you re add it back in. She has no recollection of what the password may be, unfortunately but wishes to keep on using the same email. I called Virgin Media today, they were unable to help as they said it wasn't a virgin media issue and put me through to Virgin Gadget Rescue who informed me the solution was to go into My Virgin Media, select Account Settings and generate a new App password, this then let me log into my 3rd party mail client on my. com. This will be the address that VM will send the Verification code to reset your Ntlworld account. If you normally access the account via an email app or client you will need to update the app or client email settings to use the new. If this is your ISP or your e-mail provider you would not be asked to do this (unless they made some sort of change - so you need to contact them safely to see what is happening). If they are still there how do I see them and change password from the master account login? Update Settings> Account Details and then click on the link that says 'Manage other My VirginMedia Accounts'. Finally, choose the destination path where you need to save downloaded data and click on Backup button. When you get to the second page of the wizard, Select IMAP from the dropdown. Type the email address of your virginmedia account, then click “Next Step”. I have a ntlworld primary email account, and a secondary email. So that part should now say something like " youremailaddy@ntlworld. 2 weeks ago. It's been over 24 hours now, but when I check. Some very wise words there Coenoby, and food for thought about a fresh start when migrating away from my @ntlworld. Suddenly, and for no apparent reason, I have begun to receive this message when I try to download or send e-mail messages. I was hacked a while ago and cannot get back my ntlworld email which I need access too . If it’s not a technical issue you need help with then we’re here to support you on. Working fine here too. It's absolutely free. 0 Kudos. Have been locked out for a week now. It just says 'couldn't logon to imap server. com. That's right, the Ntlworld link through the VirginMedia website is being tempermental and hasn't been letting quite a few customers log into their email account. Hey @jg60, Thanks for coming back to us, have you checked your email settings here to see if you have the auto delete function on? This would automatically remove any emails that are older than 30 days into the Junk folder. on 06-03-2023 18:47. A few weeks ago, I could only access my emails by going through 'onedrive' and then clicking on 'outlook'. Email address. Regards, Kain. com email address with outlook is still not working. Promise. Coming back to the loop you are in. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Try that and see how it goes. Working hard to help connect the nation, shop our offers and order online. Login into your Virgin Mobile account and unleash your mobile’s full potential. Unfortunately due to Virgin Media's incompetence and a very long story, they can't seem to figure out how to unlock the ntlworld inbox. But I have continued to use my ntlworld email account problem free. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. I truly appreciate your time and help, I know you could be doing other things in retirement than helping others here, so thank you again. VM have recently changed the way you access VM Mail via third party apps such as Thunderbird. Select the one you need to delete and click on “View/change” on the right hand side. Email address. Solved: I have a few . If its linked to your current active account we should be able to re set this for you. This post looks at one of the reasons for this. At that time they said existing email accounts would continue to be supported by them. com. com, @ntlworld. In fact the m. Majorly. That suggests that ntlworld email account was set up under a previous VM broadband account, Does that ntlworld address show up on your current My Virgin Media Account under "Manage other Virgin Media Accounts". Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. Networking and WiFi. Forum Member. Ari - Forum. I'm here to help. on 28-04-2023 19:30. Verify the e-mail address in your account properties. That change means that when you reset a VM email password you now have to generate an app specific password to use instead or your webmail password when accessing that email address via any third party email apps or clients on all your devices. My grandfather has a NTLWorld email account and has had this for a few years. Log in to your Virgin Media Business Mobile Account. When the account is up and running after downloading all your folders, you can right-click on the POP3 account name in. After that enter the credential ( Email Address and Password), IMAP Host, Port Number. When I retired I decided to move away from the (non VM) email address I had used for social and business contacts for many years. However, I deleted all my e-mails. I have attempted to speak to an agent via chat and gotten no. We're very sorry to hear of the email address issues and the concern this has caused, we're eager to get this looked into further for you and. I have changed the passwords and email addresses for most of accounts associated with this email but I can't access the email itself because the password has been changed and the forget password option doesn't work for ntlworld addresses. Please enter your email. My old ntlworld. SpeedI’m having exactly the same trouble, spent hours on the phone trying to get it sorted, just keeps saying password wrong even though your customer service team have apparently changed the password for me, stopped working on iPhone,iPad and my work android phone. com domain will not allow me to log-in this evening. @ntlworld. However I would prefer to set my own password rather than use the auto-generated. ntlworld. Hello Pixiewings, Welcome to the Community and thank you for posting. I still have an active Virgin Media account and nothing has changed that I'm aware of, but a couple of days ago I started getting authentication errors when trying to access email ("Your email server rejected your login. Maxatoria Posts: 17,980. Also, just to note. MyVM > Account Settings > Virgin Media Mail Settings. I have been without my ntlworld email now for 2 weeks. However, we have been experiencing some issues generally with our email service, so it's possible that he has been unable to sign in due to this. " I log into the rental property Virgin account using the @ntlworld. Thanks for coming back to us CJW1957. That will take you to the relevant "My Virgin Media" account for that email address. That’s why, if you use an email address that ends in @virginmedia. ntlworld messages are. branson@virginmedia. In the “Check mail from other accounts” section, click “Add a mail account”. virginmedia. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. changing the password changes the account login password. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. It's been at least 15 years and I wonder what I might be missing in terms of old online friends maybe attempting contact. Dialled in Options. Sign into your Virgin Media Mail, view and pay your bills, or set up a Direct Debit. We want to move her over to the free Thunderbird Email program but all of her usual passwords are not working for her NTLWorld email address. I spent the morning trying to set up an older relative's new iPad. To recover your email address we need your account number, area reference and date of birth. . But then you log into the website using this Yahoo address, you cannot access the old email mailbox, neither does it show up in the ‘manage other accounts’ section - is that right?on 17-08-2022 16:32. I just want the email address deleted. Go to Account settings, then Account details, b. Devin. I received an email from Microsoft saying they don't have permission to get my NTL Email. The moderators will remove the. Ive been also having problems with ntl accounts. The advice I offer is my own and does not represent Samsung’s position. Choose Accounts and then select Other User Accounts towards the left. Just updated my VM email log in details & now logging in via secondary email. Next to where you can see your email address, select Edit. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. Access your bills, diagnose faults and manage your package. Incoming and outgoing servers have changed to virgin and look correct. com) Select the mail server as POP3 and enter the. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. My problem is that I cant log in to my virgin media using my wifes email (@ntlworld. Mark as New;. My dad cancelled his virgin account when he moved in with us 6 years ago but has continued to use his ntlworld email account on his ipad. My mother is a VM customer with an Ntlworld email address. I use this email for everything and so I’m very concerned. sign in with the primary account authentication credentials. How can I do this? - 5299558. Step-1: Download and run the software in your operating system. To start the Add your email accounts wizard, press Ctrl-Shift-T. If you can then You could try deleting the email credentials from your phone and re add them and or try another email app. What’s. . Email Settings for Ntlworld. BT. Solved: I've had an ntlworld. My main reason was that it was getting loads of spam and I wanted to start with a clean [email protected] secondary address I set up years ago but never used. I can’t log into Virgin Media, because it doesn’t recognise the email address. That email account doesn't seem to exist anymore. Access your bills, diagnose faults and manage your package. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt. virginmedia. Then click on the “My Profile” tab and go into “Manage Accounts”. Ntlworld. Virgin Media. Try that and see how it goes. So effectively my emails have gone out into a black hole. Devin " I log into the rental property Virgin account using the @ntlworld. For example, if you use the same password for multiple accounts, you're at greater risk of your accounts being compromised. * Call costs may vary. Outlook and Outlook. Issue is now sorted. It's a @ntlworld. bloggs3 Password: whatever you use to access your email addressPromise. Sign into the account. Help > Create new Email address >. Hi Pete. You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. Enter your full email address again in the "Username" field. @claresteve2. From a desktop or laptop device connected to the same Wi-Fi network as the iPhone open a Command Shell in Window or otherwise a Terminal. We normally access our emails via Windows Live Mail but have also. Forgotten your login details? Keep me signed in. My ntlworld. Since 19 June 2023 now 21 June 2023 my username@ntlworld. Networking and WiFi. Help!! My settings are. I keep - 5370597. Step 1: Click on the File tab in the upper-left corner of the Outlook window. SpeedGo to our Sign in. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days. In the meantime, I would recommend that the account holder of the upgraded phones you're referring to make contact with the Virgin Mobile team on 0345 6000 789 (or 789 from a Virgin Mobile handset). You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected. Browse Virgin Media Virgin Media Community. ntlworld. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. uk. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. All e-mail accounts send and receive e-mails properly. - i dont need to do this. 08-08-2023 16:43 - edited 08-08-2023 17:10. If you have your Ntlworld email accounts set to use the old smtp. com. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. My ntlworld email suddenly stopped working on my phone saying the password needed to be re entered. I am using a Samsung android tablet, and i have an ntlworld. thanks in advanceRecovering NTLWorld account. com -u username:password. page. There was never any symbol for accessing 'Outlook' direct. Outlook keeps asking me to log onto "pop. My wife is having trouble signing into her ntlworld email account, a message saying the email or password are incorrect, the. 0 Kudos Reply. co. On the 19/6/23 my historical emails disappeared from my ntlworld. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. Scroll down that page and you will see a place to edit the password.